Legal
Refund Policy
This policy explains how to request a refund from Nokturnal Lifestyle, when refunds are available, and how approved refunds are issued. It applies to payments made through our website or through payment links we send you.
How to request a refund
Email sales@nokturnallifestyle.com or call (702) 996-4884 with your booking name, date, venue, package, and the reason for your request. We respond to all refund requests within 2 business days.
When refunds are available
- More than 72 hours before your booked date: you may cancel and receive a full refund to your original payment method.
- Within 72 hours of your booked date, or after the venue has confirmed your reservation: payments are non-refundable. Venues commit tables, bottle inventory, and staff based on confirmed bookings, so we cannot recover those costs once committed.
- If the venue cancels the event: you receive a full refund.
- No-shows are not eligible for refunds.
How refunds are issued
Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional days for the refund to appear on your statement.
Disputes
If you believe a charge is incorrect, contact us before disputing it with your bank or card issuer — we will investigate and resolve the issue directly.
Questions about this policy? Contact us at sales@nokturnallifestyle.com or (702) 996-4884.